Frequently Asked Questions

Yes, setup and delivery are included for the photo booth, props, and backdrops. However, setup and takedown for chairs, tables, or linens are not included and will incur an additional cost.

Yes, all orders require a 25% credit card deposit. The deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental, you will be given a rain check that is good for 1 year (a rescheduled booking within a year of your original date).

Please check out our policies page for details, or contact us directly. For cancellations within 2-7 days, you'll receive a rain check valid for one year.

Dropoff times depend on the type of rentals for your event. For tables, chairs, audio equipment, and unattended photo booths, our team generally arrives 1-4 hours before the rental start time. For attended photo booths, setup typically happens 30 minutes to 1 hour before the event begins. During busy rental periods, we may need to schedule an earlier setup. In such cases, we’ll reach out to you the Friday before your event to confirm that someone will be available at the venue.

Pickup times vary depending on the type of rentals for your event. Most items, such as tables, chairs, and audio equipment, are typically picked up the following morning. Backdrops and props are collected at the same time as the photo booth. For attended photo booths, breakdown happens immediately after the agreed rental duration is completed. If you’ve booked The Full Day Experience, pickup will also occur the following morning to accommodate your extended event timeline.
 

No, we arrive early to set up so you get the entire rental time to enjoy your event.

A 10x10 space is ideal for our booths. This provides plenty of room for you and your guests to gather for photos.

Yes and no. Our unattended photo booths must be set up indoors to protect them from elements such as sun, wind, or rain. For the VIP Photo Booth Experience, our attendant will monitor the weather and use their best judgment to decide if the session needs to end early due to unfavorable conditions. Please note that outdoor sessions are non-refundable if weather affects the event.

The event location is required to provide reliable Wi-Fi service to ensure social media/sharing functions. If the event location does not have adequate Wi-Fi service, we may be able to provide our own Wi-Fi/cellular service for an additional fee.

Yes, the renter is responsible for the equipment until it has been fully returned. While we offer a damage waiver, please note that it does not cover damage caused by neglect or misuse of the equipment. If any items are lost, stolen, or damaged due to neglect, the renter will be held accountable for the replacement or repair costs. Neglect or misuse includes, but is not limited to, spilling liquids, rough handling, or improper storage.

We accept cash and credit cards. If paying by cash, please have exact change, as our drivers do not carry cash. We accept all major credit cards, including Visa, MasterCard, and American Express.

Yes, we deliver to other cities! If your city isn’t listed, please call or email us for an accurate quote. Travel fees may apply due to rising gas prices and the potential need for additional trucks and labor.